# Broker & Agent Help center

> How to get the most from your website, our free tools and Workspace.

## Getting started

- [Your first week with a new website](https://brokerandagent.com/help/start/your-first-week.md): Just bought a website? Here's what to do first, what we'll ask you for, and what happens between now and launch.

## Websites

- [What Launch and Growth include](https://brokerandagent.com/help/websites/launch-and-growth.md): The two website plans side by side, what both include, what Growth adds, and what each costs.
- [How your website gets built](https://brokerandagent.com/help/websites/how-your-site-gets-built.md): From your free preview to launch day, what happens at each step, what we'll ask you for, and when your monthly plan starts.
- [How we connect your domain](https://brokerandagent.com/help/websites/connect-your-domain.md): We put your website on your own domain for you. Here's the little we need, what we handle, and the technical details for whoever manages your domain.
- [How we connect your MLS](https://brokerandagent.com/help/websites/connect-your-mls.md): We set up live MLS search on your website for you. Here's what we need from you and your broker, what it costs, and why it's usually the longest step.
- [Edit your website yourself](https://brokerandagent.com/help/websites/the-editor.md): Change your own pages, photos, About page and announcements in Site Manager's editor, and publish when you're ready.
- [Request changes to your website](https://brokerandagent.com/help/websites/request-changes.md): How to ask for edits after launch, how much editing time your plan includes each month, what counts against it, and how quickly we reply.
- [Where your website leads go](https://brokerandagent.com/help/websites/where-your-leads-go.md): What happens when someone fills in a form on your website, what the lead includes, where it's sent, and how spam is kept out.
- [The website assistant](https://brokerandagent.com/help/websites/website-assistant.md): The chat on Growth websites that answers your visitors, the monthly AI allowance behind it, and why it never turns a lead away.
- [Your website's blog](https://brokerandagent.com/help/websites/blog.md): On Growth, your website gets 1 to 4 blog posts a month, written with AI and scheduled on your market's clock.
- [Area guides](https://brokerandagent.com/help/websites/area-guides.md): On Growth, your website gets neighborhood, town and relocation guides, made to be found by search engines and AI tools.
- [How your site gets found: search, AI answers and Google](https://brokerandagent.com/help/websites/getting-found.md): What every website includes to be found on Google and cited in AI answers, what Growth adds, and what our team does for your Google Business Profile.
- [The monthly SEO check](https://brokerandagent.com/help/websites/seo-check.md): Every live Growth website gets an SEO check each month. Here's where the findings show, how Growth's drafted fixes work, and what Google Search shows you.
- [Teammates on your website](https://brokerandagent.com/help/websites/teammates.md): On Growth, people on your team can sign in to Site Manager, and your website can show a Team page. Here's how the two differ.
- [Cancel your website plan](https://brokerandagent.com/help/websites/cancel-your-website.md): How to cancel your website plan, when it takes effect, and what happens when it does.

## Free tools

- [Add a calculator to your website](https://brokerandagent.com/help/tools/add-a-calculator-to-your-website.md): Put our seller net sheet or mortgage calculator on your own website in your colors, with no code to write, and choose where the leads go.
- [How our calculators estimate costs](https://brokerandagent.com/help/tools/how-our-calculators-estimate-costs.md): Where our seller net sheet, closing cost and mortgage calculators get their numbers, what each includes and leaves out, and how state rules stay current.
- [Share your numbers with a client](https://brokerandagent.com/help/tools/share-your-numbers.md): Send a client a link that opens the calculator with your numbers filled in, or print it or save it as a PDF with their name on it.

## Workspace

- [Workspace (coming soon)](https://brokerandagent.com/help/workspace/coming-soon.md): Workspace, our CRM for real estate agents and teams, is coming soon. Here's what it is, and how to hear when it opens.

## Your account

- [Signing in to your account](https://brokerandagent.com/help/account/signing-in.md): One account signs you in to Site Manager and every app we make. Sign in with your email and a password, with Google or Microsoft, or with a passkey.
- [Two-step sign-in and backup codes](https://brokerandagent.com/help/account/two-step-sign-in.md): Add a second step after your password, with a passkey, an authenticator app or one-time backup codes, and what happens after too many wrong codes.
- [Sessions and signing out everywhere](https://brokerandagent.com/help/account/sessions.md): See every device signed in to your account, sign out one or all of them, and what to do if you get a new-device email you don't recognize.
- [Your time zone](https://brokerandagent.com/help/account/time-zone.md): Every time you see and set is on one time zone, yours. How it's chosen, what happens when your computer is on another zone, and how to pin it.
- [Downloading your data](https://brokerandagent.com/help/account/download-your-data.md): Download a copy of your account's data from the Account app, what's in it, and how to ask for anything else.
- [Deleting your account](https://brokerandagent.com/help/account/delete-your-account.md): How to delete your account, what has to happen first, the 30 days before it's gone, and what we keep.

## Billing

- [Website plans and what you pay](https://brokerandagent.com/help/billing/plans.md): What Launch and Growth cost, when you pay the build fee, when the monthly plan starts, and the billing terms behind both.
- [Upgrade from Launch to Growth](https://brokerandagent.com/help/billing/upgrade-to-growth.md): Move your website from Launch to Growth yourself in Site Manager, what you're charged, and what Growth adds.
- [Downgrade or cancel your website plan](https://brokerandagent.com/help/billing/downgrade-or-cancel.md): How to move from Growth to Launch or cancel your website plan, who handles it, and when it takes effect.
- [Invoices and your card](https://brokerandagent.com/help/billing/invoices-and-cards.md): Change the card you pay with, add your business details to invoices, and download any invoice, in Account → Billing.
- [Website AI and packs](https://brokerandagent.com/help/billing/ai-packs.md): How Growth's monthly website AI allowance works, what happens when a month runs out, and the packs that add more.
- [Refunds](https://brokerandagent.com/help/billing/refunds.md): Payments aren't refunded, except when we charge you by mistake. What that covers, and how to ask about a charge.

## Security and privacy

- [Service providers we use](https://brokerandagent.com/help/security/service-providers.md): The companies that help us run Broker & Agent, what each one does, what data it receives, and when it's used.
- [Report a security problem](https://brokerandagent.com/help/security/report-a-security-problem.md): Found a vulnerability in brokerandagent.com, a website we host or our apps? How to report it, what to include, and what we'll do.
