Included with Workspace Free

Bring your CRM into the AI tools you already use.

Connect Claude, ChatGPT, and other MCP-compatible AI tools to Workspace. Ask about your leads, clients, tasks, calendar, deals, and reports—or create notes, tasks, and appointments—without leaving the AI assistant you already work in.

Available on every Workspace plan. Use your own Claude, ChatGPT, or other compatible AI account.

Answers grounded in your real business data.

Your connected AI assistant can work with the information already in Workspace—your contacts and history, tasks, calendar, pipeline, deals, documents, conversations, and reports. Ask “Who needs follow-up?” or “What deals need attention?” and get answers based on what’s actually happening in your business.

  • Contacts, history, and Smart lists
  • Calendar, tasks, and showing tours
  • Pipeline, deals, documents, and reports
  • Client conversations and recent activity

Ask about your business from the AI you already use.

Once connected, Claude, ChatGPT, or another compatible AI tool can answer from your Workspace data—and help with everyday tasks without making you jump between systems.

Your day“What does my day look like?”See today’s appointments, tasks, calls, and follow-ups in one answer.
Leads“Who needs follow-up?”Find leads and clients who have gone quiet or need attention.
Deals“Which deals close this month?”See active transactions and their expected closing dates.
Documents“Find the inspection report for 8207 Delmar.”Pull the right file from the deal record.
Conversations“Catch me up on the Carters.”Summarize recent emails, texts, calls, and notes so you know where things stand.
Get it done“Remind me to call Priya at 3.”Add the follow-up directly to your task list.
Get it done“Put a showing with Sarah on my calendar Friday at 10.”Create the appointment without leaving your AI assistant.
Your numbers“Where did my leads come from this month?”Get the answer from your Workspace reporting.

Get it done without switching tabs

Tell your AI assistant what happened, and Workspace can put the update where it belongs—add a note to the right contact, create a timed task, put an appointment on your calendar, or add a new lead and send it through your normal routing and follow-up.

  • Add notes and tasks to the right contact
  • Create appointments directly on your calendar
  • Add new leads with your existing routing and follow-up rules

Connect in just a few minutes

Works with Claude, ChatGPT, Claude Code, and other AI tools that support MCP. Connect once, approve what the tool can access, and start working with your Workspace data from the AI assistant you already use.

  1. Connect WorkspaceAdd Broker & Agent as a connection in your AI tool. No complicated integration project or separate software to install.
  2. Sign in and choose accessSign in to Broker & Agent, review what the AI tool can access, and approve the connection.
  3. Start askingAsk about your leads, clients, calendar, deals, or reports—or create notes, tasks, and appointments without leaving your AI assistant.

You decide what your AI can access and do.

Each person connects through their own Workspace account and reviews the permissions before anything is connected. The AI follows the same roles and sharing rules already in place, so it can’t see information that person wouldn’t normally have access to.

Reading information, adding to Workspace, and starting automations can be controlled separately, and connections can be removed at any time.

  • Follows your existing Workspace roles and sharing rules
  • Separate permissions for reading, adding, and starting automations
  • Owners and admins can review connected AI tools
  • Disconnect a connection at any time

What your connected AI can access

Your AI follows the same Workspace permissions you do. It can only see the information you’re allowed to see, and the actions it can take are deliberately limited.

AreaWhat it can seeWhat it can do
Contacts & Smart listsFind contacts, view their details and history, and see your Smart lists.Add notes and create new leads that follow your existing routing rules.
ConversationsRead existing client conversations to summarize them or answer questions.Read only. It cannot send texts or emails.
Calendar & tasksSee your calendar, appointments, open tasks, and showing tours.Create tasks and appointments.
Deals & documentsView your pipeline, transactions, and the documents attached to each deal.Read only.
Reports & automationsView your reports and the automations you’ve already created.Start an automation for a contact, only when you’ve allowed that permission.
Workspace & teamSee the Workspace and team structure you already have access to.Read only.

Some higher-risk actions are intentionally unavailable. Connected AI tools can’t delete records, change contact stages, or modify your settings, billing, or team access.

Building your own integration? There’s an API.

Connect your own software to Workspace with a documented REST API, webhooks for real-time events, and OAuth for apps that need users to connect their own accounts. Leads created through your integration can still follow the same routing and automation rules you already use in Workspace.

  • Versioned REST API with OpenAPI documentation
  • Signed webhooks for new leads, deal changes, and other events
  • Automatic webhook retries if delivery fails
  • OAuth for apps used by multiple Workspace customers
  • New leads follow your existing routing rules
Explore the developer docs

Connect your own AI on Free.
Get AI built in with Pro.

Workspace Free lets Claude, ChatGPT, and other MCP-compatible AI tools work with your Workspace data. Pro includes all of that, plus the Workspace AI assistant and its more advanced AI capabilities. See pricing

On Workspace Free, you use your own compatible AI account. Availability of MCP or custom connections may depend on the AI service and plan you use.

Questions about Claude, ChatGPT and MCP

01

What is an MCP server?

MCP is a standard that lets compatible AI tools connect securely to other software. Broker & Agent’s MCP connection lets tools like Claude and ChatGPT work with the information in your Workspace—such as contacts, tasks, calendar, deals, and reports—and take approved actions like adding notes, tasks, leads, or appointments.

You decide what the connection is allowed to access and do.

02

Can I connect Broker & Agent to ChatGPT?

Yes, if your ChatGPT plan supports custom MCP apps. Connect Broker & Agent, sign in to your account, and choose the access you want to allow. Once connected, ChatGPT can answer questions using your Workspace data and use the actions you’ve approved.

Setup and available actions depend on your ChatGPT plan, so our setup guide always has the current steps.

03

Does Broker & Agent work with Claude?

Yes. You can connect Broker & Agent to Claude and let it work with the Workspace information and actions you approve. Once connected, ask Claude about your leads, clients, calendar, deals, tasks, and reports—or use it to add notes, create tasks, and schedule appointments.

For team and enterprise accounts, your organization’s Claude settings may determine how the connection is enabled.

04

Which Workspace plan do I need?

Any Workspace plan works, including Workspace Free. Broker & Agent doesn’t charge extra to connect a compatible AI tool.

You bring your own Claude, ChatGPT, or other AI account. Whether that service supports custom MCP connections depends on the plan you have with them.

05

Can a connected AI text or email my clients?

Not directly. Connected AI tools can read the conversations you already have in Workspace, but they can’t write or send texts or emails to your clients.

If you explicitly allow it, they can start one of your existing follow-up automations. From there, the automation follows the same messaging and approval rules you’ve already set in Workspace.

06

Can it see my teammates’ clients?

Only if you can. Connected AI tools follow the same Workspace permissions and sharing rules as your account, so they can’t see contacts, deals, or conversations that are private to someone else.

If your team uses shared visibility, the AI can work with the records you normally have access to. If those records are private, they stay private.

07

Is my Workspace data used to train AI models?

A connected AI tool only receives the Workspace information returned for the requests you make and the permissions you’ve approved. Your entire Workspace isn’t simply handed over to the AI provider.

How Claude, ChatGPT, or another AI service stores or uses that information—including whether it may be used for model training—depends on your account, plan, and privacy settings with that provider.

08

Can I disconnect a connected AI tool?

Yes. You can remove a connection at any time, and the AI tool immediately loses access to Workspace. Owners and admins can also review connected tools across the organization and remove them when needed.

09

How is this different from the AI assistant built into Workspace?

The MCP connection lets Claude, ChatGPT, or another compatible AI tool work with your Workspace data from the AI you already use, and it’s available on every Workspace plan.

Workspace Pro adds an AI assistant built directly into the CRM, with deeper native features like drafting messages in your voice, answering from your documents, reviewing contracts and files, and adding AI to your automations.

Think of it this way: MCP brings Workspace to your AI. Pro puts AI inside Workspace.

10

Do I need to be technical to set it up?

No. The connection only takes a few steps: add Broker & Agent to your AI tool, sign in, and approve the access you want to allow. Most people can be up and running in just a few minutes.

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