Included with Workspace Free

Know where your business stands, and what’s coming next

See your closed sales volume and GCI, expected income from open deals, lead response time, and the activity behind your business—all built from the work you’re already doing in Workspace.

Personal reporting is included with Workspace Free. Pro adds lead-source reporting, and team accounts add reporting across the team.

Your year in three numbers

Sales volume, closed GCI, and expected commission give you a quick read on where your business stands. Closed deals show what you’ve already earned, while open deals roll into a weighted forecast based on their value and how far along they are.

You can still drill into the individual transactions behind every number.

  • Year-to-date sales volume and closed GCI
  • Expected commission from your open pipeline
  • Forecast weighted by each deal’s likelihood to close
  • See the transactions behind every total

How fast are you following up with new leads?

Speed to lead measures the time from a new inquiry arriving to your first call, text, or email. Workspace shows your median first-touch time over the last 90 days, along with how many leads were followed up with within five minutes, within an hour, the same day, or later.

You’ll also see which new leads are still waiting for their first follow-up.

  • Median first-touch time over the last 90 days
  • See follow-up within 5 minutes, 1 hour, same day, or later
  • Know which new leads are still waiting

Questions each report answers

Every section is there to answer one question you’d otherwise work out in a spreadsheet.

Sales volumeWhere does my year stand?Year-to-date sales volume and closed GCI, with the transactions behind the totals.
Expected commissionWhat could my open pipeline pay?Expected commission from open deals, weighted by each deal’s likelihood to close.
Speed to leadHow fast are we following up with new leads?Median first-touch time over the last 90 days, from under five minutes to same day or later.
Lead sources · ProWhere are my leads coming from?See contacts and hot leads by source so you know which channels are producing opportunities.
Pipeline funnel · ProWhere are people getting stuck?See how many contacts are sitting at each stage and where progress starts to slow.
Client engagementAre clients opening what I send?See shared-link opens and which clients engaged with what you sent over the last 30 days.
AppointmentsAre appointments actually happening?See held appointments, no-shows, reschedules, and cancellations over the last 30 days.
GoalsAm I on pace for my goal?Compare your year-to-date GCI with your annual goal and see whether you’re ahead, on pace, or behind.
Workspace Pro

See what brings leads in—and where they get stuck.

Lead-source reporting shows how your contacts and hot leads break down by source, including your website, Zillow, open houses, referrals, your sphere, and manually added contacts. The pipeline funnel then shows how many people are sitting at each stage from New to Closed, so you can see where opportunities are coming from and where progress starts to slow.

  • Contacts and hot leads broken down by source
  • Pipeline counts from New through Closed
  • See which sources create opportunities and where leads stall

Is the follow-up actually happening?

Workspace brings together the last 30 days of client activity—calls, texts, emails, showings, notes, and website interactions—so you can see how consistently you’re staying engaged. It also shows whether clients are opening the links you send and what happened with your appointments.

  • Calls, texts, emails, showings, and notes over the last 30 days
  • Shared-link opens and clients engaged
  • Appointments held, rescheduled, cancelled, or missed
Team logins

See the whole team at a glance

See the numbers that matter across your team—new leads, follow-up waiting, active deals, and closed business—then drill down by team or individual when your sharing rules allow it.

Workspace rolls the numbers up automatically, even when individual client records stay private, so leadership can understand how the business is moving without looking over everyone’s shoulder.

  • See leads, active deals, and closed business across the team
  • Compare activity by agent or team
  • Know who has follow-up waiting
  • Totals can roll up while client records stay private

Ask your AI about the numbers behind your business.

Connect a compatible AI tool to Workspace and ask questions like “How’s my year going?”, “What could my open pipeline pay?”, or “How fast are we following up with new leads?” The answers come from the reporting data already in Workspace, not from a generic estimate.

Your connected AI can read the report data you allow it to access, but it can’t change the numbers.

  • Ask about sales volume, GCI, pipeline, and lead follow-up
  • Answers come from your actual Workspace reporting
  • Read-only access to report data
  • Available on every Workspace plan

What’s included with Free and Pro

Workspace Free includes the reporting you need to understand your own production, pipeline, follow-up, and activity. Pro adds deeper source and pipeline reporting, plus team-wide visibility for team accounts. See pricing

The reports build themselves from the work already happening in Workspace. There’s nothing extra to maintain.

Comparing your options?

See how Broker & Agent compares with other leading real estate platforms, with features, pricing, and key differences laid out side by side. Every price is sourced and dated. View all comparisons

Questions about reports

01

Which plans include reporting?

Workspace Free includes your core personal reporting: sales volume, closed GCI, expected commission, speed to lead, client activity and engagement, appointment outcomes, goals, and database health.

Workspace Pro adds lead-source reporting and the pipeline funnel. With team accounts, on Free or Pro, you also get a team dashboard so you can see production, pipeline, and follow-up across the people you manage.

02

What should a real estate agent track in a CRM report?

Start with four areas: closed production, expected income, follow-up speed, and lead sources. Sales volume and closed GCI show what you’ve already produced. Expected commission gives you a forward-looking view of your open pipeline. Speed to lead shows how quickly you’re following up with new inquiries, and lead-source reporting shows where those opportunities are coming from.

Workspace keeps those numbers current from the deals and activity already in your CRM, so you don’t have to rebuild them in a spreadsheet.

03

How is expected commission calculated?

For each open deal, Workspace starts with the sale price and your side of the commission—2.5% by default unless you enter a different rate. It then weights that commission by the deal’s estimated likelihood of closing.

As the transaction progresses and more of its checklist is completed, that probability can increase. The report shows every open deal, its probability, and its weighted commission so you can see exactly what makes up the forecast.

04

How does Workspace measure speed to lead?

Workspace measures the time from when a new lead arrives to your first call, text, or email. The report looks at the last 90 days and shows your median first-touch time, along with how many leads were followed up with within five minutes, within an hour, the same day, or later.

It also shows which leads are still waiting for their first follow-up. If a new lead has no human outreach after four hours, Workspace flags it and adds a call to your Today list.

05

Can I see reports for my whole team?

Yes. With team accounts on Workspace Free or Pro, the Team dashboard rolls up key numbers across the people you manage—new leads, follow-up waiting, active deals, and closed business.

You can view results by team or individual when your sharing rules allow it. And if leadership is set to see totals only, the numbers still roll up while private client records stay private.

06

Can I ask Claude or ChatGPT about my CRM numbers?

Yes. Connect a compatible AI tool to Workspace and ask questions like “How’s my year going?”, “What could my open pipeline pay?”, or “How fast am I following up with new leads?”

The answers come from the same reporting data already in Workspace, including your sales volume, GCI, expected commission, pipeline, and lead follow-up.

07

Do I have to set up the reports?

No. Workspace builds the reports automatically from the work you’re already doing—your deals, leads, calls, texts, emails, appointments, and client activity. There’s no separate reporting system to maintain or spreadsheet to keep updated.

If you add an annual GCI goal, Workspace also tracks your progress and shows whether you’re ahead, on pace, or behind.

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