Help center

Getting started

• Your first week with a new websiteJust bought a website? Here's what to do first, what we'll ask you for, and what happens between now and launch.

Websites

• What Launch and Growth includeThe two website plans side by side, what both include, what Growth adds, and what each costs.
• How your website gets builtFrom your free preview to launch day, what happens at each step, what we'll ask you for, and when your monthly plan starts.
• How we connect your domainWe put your website on your own domain for you. Here's the little we need, what we handle, and the technical details for whoever manages your domain.
• How we connect your MLSWe set up live MLS search on your website for you. Here's what we need from you and your broker, what it costs, and why it's usually the longest step.
• Edit your website yourselfChange your own pages, photos, About page and announcements in Site Manager's editor, and publish when you're ready.
• Request changes to your websiteHow to ask for edits after launch, how much editing time your plan includes each month, what counts against it, and how quickly we reply.
• Where your website leads goWhat happens when someone fills in a form on your website, what the lead includes, where it's sent, and how spam is kept out.
• The website assistantThe chat on Growth websites that answers your visitors, the monthly AI allowance behind it, and why it never turns a lead away.
• Your website's blogOn Growth, your website gets 1 to 4 blog posts a month, written with AI and scheduled on your market's clock.
• Area guidesOn Growth, your website gets neighborhood, town and relocation guides, made to be found by search engines and AI tools.
• How your site gets found: search, AI answers and GoogleWhat every website includes to be found on Google and cited in AI answers, what Growth adds, and what our team does for your Google Business Profile.
• The monthly SEO checkEvery live Growth website gets an SEO check each month. Here's where the findings show, how Growth's drafted fixes work, and what Google Search shows you.
• Teammates on your websiteOn Growth, people on your team can sign in to Site Manager, and your website can show a Team page. Here's how the two differ.
• Cancel your website planHow to cancel your website plan, when it takes effect, and what happens when it does.

Free tools

• Add a calculator to your websitePut our seller net sheet or mortgage calculator on your own website in your colors, with no code to write, and choose where the leads go.
• How our calculators estimate costsWhere our seller net sheet, closing cost and mortgage calculators get their numbers, what each includes and leaves out, and how state rules stay current.
• Share your numbers with a clientSend a client a link that opens the calculator with your numbers filled in, or print it or save it as a PDF with their name on it.

Workspace

• Workspace (coming soon)Workspace, our CRM for real estate agents and teams, is coming soon. Here's what it is, and how to hear when it opens.

Your account

• Signing in to your accountOne account signs you in to Site Manager and every app we make. Sign in with your email and a password, with Google or Microsoft, or with a passkey.
• Two-step sign-in and backup codesAdd a second step after your password, with a passkey, an authenticator app or one-time backup codes, and what happens after too many wrong codes.
• Sessions and signing out everywhereSee every device signed in to your account, sign out one or all of them, and what to do if you get a new-device email you don't recognize.
• Your time zoneEvery time you see and set is on one time zone, yours. How it's chosen, what happens when your computer is on another zone, and how to pin it.
• Downloading your dataDownload a copy of your account's data from the Account app, what's in it, and how to ask for anything else.
• Deleting your accountHow to delete your account, what has to happen first, the 30 days before it's gone, and what we keep.

Billing

• Website plans and what you payWhat Launch and Growth cost, when you pay the build fee, when the monthly plan starts, and the billing terms behind both.
• Upgrade from Launch to GrowthMove your website from Launch to Growth yourself in Site Manager, what you're charged, and what Growth adds.
• Downgrade or cancel your website planHow to move from Growth to Launch or cancel your website plan, who handles it, and when it takes effect.
• Invoices and your cardChange the card you pay with, add your business details to invoices, and download any invoice, in Account → Billing.
• Website AI and packsHow Growth's monthly website AI allowance works, what happens when a month runs out, and the packs that add more.
• RefundsPayments aren't refunded, except when we charge you by mistake. What that covers, and how to ask about a charge.

Security and privacy

• Service providers we useThe companies that help us run Broker & Agent, what each one does, what data it receives, and when it's used.
• Report a security problemFound a vulnerability in brokerandagent.com, a website we host or our apps? How to report it, what to include, and what we'll do.

Coming with Workspace

Help for your team, phone and texting and integrations arrives when Workspace opens.