01What can the Workspace AI assistant do?
It can answer questions about your business, surface what needs attention, and help get the work done. Ask about leads, clients, your calendar, pipeline, deals, or documents—or have it log a call, create a task, schedule an appointment, build a showing tour, update a deal, or draft follow-up in your voice.
Because it works with the information already in Workspace, its answers and actions are grounded in your actual business.
02Will the assistant text or email my clients on its own?
No. Client-facing texts and emails are created as drafts for you to review, edit, and send.
The assistant also asks for approval before making meaningful changes in Workspace—like updating a contact, moving a deal to a new stage, changing milestones, or turning an automation on or off. You stay in control of what gets sent and what changes.
03Does it write in my voice?
Yes. The assistant uses your past messages and the guidance you give it to help match your tone and writing style. Drafts can reflect how you normally communicate with clients rather than sounding like a generic template.
You can also give it useful context to remember—like a client’s communication preferences—so future drafts can take that into account.
04Can Workspace pull key details from a real estate contract?
Yes. With Workspace Pro, upload a signed purchase agreement and Workspace can pull out key details like the parties, price, contingencies, contract date, and important deadlines. It can turn relative deadlines into actual dates, help populate the deal’s milestones, and flag missing or conflicting information for you to review.
Anything you’ve already entered stays in place, so the AI helps organize the transaction without silently overwriting your work.
05Will it tell me when a deal needs attention?
Yes. Workspace Pro can surface transactions that need attention—like an overdue deadline, an incomplete checklist, or a closing that’s coming up with work still left to do.
It can also suggest the next tasks and prepare a client update for you to review and send.
06Can I connect Claude or other AI tools to Workspace?
Yes. Workspace includes MCP access on every plan, so compatible AI tools like Claude can securely work with the contacts, tasks, calendar, deals, and reports already in your CRM. They can also add notes, create tasks, and schedule appointments.
Higher-risk actions—like messaging clients, deleting records, changing deal stages, or modifying account settings and billing—are intentionally kept out of the connection.
07What can the assistant see?
The assistant works with the same permissions you do. It can use the contacts, deals, documents, tasks, and other Workspace information you already have access to—but nothing outside of that.
If your team keeps certain contacts or records private, they stay private from the assistant too. Outside AI tools only get access when you choose to connect them.
08Which plans include the AI assistant?
The built-in Workspace AI assistant is included with Workspace Pro. Pro also adds contract review, document analysis, AI-assisted writing, and AI-powered automation steps.
On team plans, each Pro team member gets their own full Pro access, including the assistant.
Workspace Free does not include the built-in assistant, but it does include connections for compatible outside AI tools through MCP.