Request changes to your website

Plenty of changes you can make yourself in the editor: your pages, photos, About and announcements. Your plan also includes time each month for our team to make the changes only we can: a layout change, a new section, design work.

How to ask#

In Site Manager, open Requests and send one. Or email support@brokerandagent.com. Either way, it reaches the people who build your site.

A good request says:

• which page (paste the address);
• what should change, in as much detail as you have;
• any photos or files, attached.

Included each month#

What counts against your time#

Changes only our team can make count against the month’s time. These never do:

• fixing our mistakes, or anything that’s broken;
• the launch list;
• fixes your SEO check sends us;
• your domain, your MLS and hosting;
• answering your questions;
• anything that takes under about 5 minutes.

We log time in 15-minute blocks. Anything bigger gets an estimate first.

Used this month’s time? We ask before going on: the work waits for the 1st, or we quote it.

When we reply#

Website requests: the same business day on Growth, the next business day on Launch. Other support questions: within 24 hours on Growth, within 48 hours on Launch.